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Frequently Asked Questions
| How can I contact your customer service department
? |
The
customer service center is available 24/7 for Saints Communications customers and
can be reached by telephone at +92-021-4314512-3 or you can e-mail
us at support@Saintscom.net
| Do you
sell your service for the home satellite user
? |
Yes,
Saints Communications offer satellite services for home users. For more
information you can click here.
| Why use satellite? Why not just use our company's
WAN or the Internet? |
Satellites are the most cost-effective option for
broadcasting high quality video communications from a single point
to multiple points around the country or around the world.
Satellites are also the most cost-effective option for delivering
streaming IP video services to the desktop.
The
term VSAT, or very small aperture terminal, refers to a
satellite-based wide area networking solution that offers
high-speed, delivery of any sort of content from a central data
center to a large number of remote locations. Designed to offer a
more cost-effective, reliable and simpler alternative to terrestrial
circuits, VSATs leverage the unique capabilities of a
satellite-based architecture to provide capabilities that cannot be
easily implemented in terrestrial-based networks which includes
capacity to broadcast common content to multiple locations through
multicasting, ease and flexibility of deployment and redeployment,
global coverage and the ability to be placed anywhere, independent
of existing infrastructure.

| What kinds of companies use VSAT
? |
Oil
exploration companies, car dealerships, gas stations, lottery
systems, banks, insurance companies, drug stores, general stores,
supermarkets, health care companies, manufacturers, couriers, hotel
chains, car rental businesses, food manufacturers, heavy industries,
mines, electrical utilities, oil and gas pipelines, energy
production and exploration, timber companies, plantations, various
government departments and agencies...the list is endless.
| What are the advantages of a VSAT network versus a
terrestrial network ? |
VSAT
networking has proven to be substantially more cost-effective than
other wide-area networking technologies. VSAT technology has an
unmatched ability to support a wide range of devices and
applications. Satellite is the only broadband WAN technology
universally available across any given country and cross
continentally. VSAT technology provides a uniquely convenient
environment for accommodating network and bandwidth expansion as
well as migration to new applications and interface requirements.
Given that they are independent of terrestrial infrastructure, VSATs
can be easily installed at remote sites, often in less than a day.
From installation to maintenance, the VSAT network is completely
fulfilled by one vendor and negates the need to deal with multiple
phone companies. VSATs offer an economy of scale. Fast, reliable
broadband can be delivered to hundreds, even thousands of sites
simultaneously and at the same price as delivery to just one site.
VSATs generally offer rates from 64 Kbps up to 45 Mbps. By moving
your bandwidth-intensive traffic onto a satellite network and
eliminating duplicated transmissions, VSATs allow you to better use
your current infrastructure.
Satellite's true advantage over standard terrestrial networks
is derived from its inherent capabilities as a broadcast medium. By
leveraging these capabilities a satellite network increases the
effectiveness of corporate communication, bandwidth, time and money
on a scale that delivers tangible, bottom-line results.
| What are the primary advantages of DVB
? |
The
primary advantages are:
>> Low-cost receivers. >> Smaller, submeter
antennas. >> Higher data rates — up to 58 Mbps. >>
Easy installation and maintenance. >> The DVB common
scrambling algorithm ensures the customer's information arrives
securely and is not received by rogue subscribers. >>
Reception of multiple IP multicast and digital data channels through
a single VSAT. >> Open standards translates into more
choice at a lower cost. Supports any IP-based service, e.g., IP
multicasting, video streaming, distance learning, business TV, news
feeds, telemedicine, etc. Enables IP multicast services such as
CyberStar and Fantastic. >> Ethernet interface
. >> Scalability. >> Eliminates need for expensive
high-speed serial interface (HSSI) router interface. >>
Favorable regulatory rules, i.e., zoning regulations alleviated in
many cases by the smaller size antennas.
| Where can I find contact information for Saints Communications
offices in Pakistan ? |
You can find specific contact information on the contact page.
| How can I ask for additional information to be
posted on your web site? |
You may
contact us with your question or request on this email address info@Saintscom.net
| With which browser should this Web site be viewed?
|
Both PC and Mac users should have Netscape 4.0 or later or
Internet Explorer 4.0 or later. This web site is best viewed at 800
X 600 resolution.
Broadband is a term with used to describe high-speed internet
access services with the connotation that it can handle large
volumes of information and in addition to web access, will be used
for such advanced options as movie-deliveries, life music/concerts,
high-intensity business needs and for similar needs.
| What is satellite Broadcasting
? |
A
signal is beamed into space by an "up link", received by an
satellite, electronically processed, and "down linked" back to
earth. A receive dish detects the signal and electronic equipment
processes it.
| What is satellite foot print
? |
A
satellite foot print defines the geographic area covered by a
particular satellite.

Low
noise block down converter (LNB) is an integral part of any
satellite receive dish equipment. The LNB detects the signal relayed
from the satellite, converts it to an electrical current, amplifies
it, and down converts it to a lower frequency.
A
transponder is the hardware equipment on the satellites. It is a
combination of receivers and transmitters for a single data
stream.
| What is satellite antenna
? |
A large
reflector that focuses the received signal on a small antenna and
LNB unit mounted in front of the reflector.

| What is the Recever's function in a PC
? |
The
receiver enables you to connect a PC to the DTH (Direct to Home)
satellite receiver dish. The receiver, including the associated
software and firmware allows the satellite networks and broadcasters
to deliver a variety of services including news, financial
information, entertainment, and industry-specific information to you
on your desktop with tremendous ease and speed.
| Do Saints Communications provide 2-way satellite
service? |
Yes,
Saints Communications provide service for the access to the Internet. The
“uplink” channel can be a dial-up PPP, DSL, Cable, leased-line, VSAT
connection or other network interconnection services offered by the
licensed local service providers.
Saints Communications offers a variety of service packages suitable for
residential users, small and medium enterprises (SME), small offices
and home offices (SOHO), and corporate users. If you are interested
in Saints Communications boradband services, please info@Saintscom.net for further
information.
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